HP Recalls Computer Batteries After Reports Of Overheating
HP Recalls Computer Batteries After Reports Of Overheating
HP recalls many laptops due to fire hazard batteries
06 January, 2018, 03:30
HP is recalling about 50,000 consumer notebook batteries for free, which were originally sold as part of a HP notebook itself or as a standalone accessory.
The HP recall involves lithium-ion batteries for the HP ProBook (64x G2 and G3 series, 65x G2 and G3 series); HPx360 310 G2; HP Envy m6; HP Pavilion x360; HP 11; and HP ZBook (17 G3, 17 G4, and Studio G3) - or check the table below. "HP customers affected by this program will be eligible to receive replacement battery services for each verified, affected battery at no cost".
And it seems that these affected batteries are sealed within the laptop, meaning their removal and replacement is not a job that the customer can perform.
Batteries in a number of laptops from HP are overheating, and thereby pose "a fire and burn hazard to customers". In one case a user received a first degree burn on their hand, and there were three incidents of property damage totaling $1,500. HP in a release, said, "HP strongly recommends accepting Battery Safety Mode so that the notebook or mobile workstation can be safely used by connecting to an HP power adaptor".
For customers with further questions, HP has set up a detailed FAQ on the battery recall.
HP has issued instructions for using its battery validation tool to check if your laptop is impacted. Consumers should go to the HP website to check if their battery is included in the recall.
The site is offering a utility that users are expected to install and run on their laptops to find out if their batteries run the risk of overheating. The company has also claimed it's just about a single percentage point of all laptops it has sold that has been found to have a defective battery.
The recall is only for the battery, not the computer itself.
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